What is the process and timing for Flexagon SaaS environment upgrades, and how will customers be notified?

There are no automatic version upgrades for your SaaS environments. All environment upgrades are scheduled in coordination with the customer. Upgrade notifications will be sent to all support portal users within the customer’s organization. 

Customer-Initiated Upgrades

• Upgrades will be performed upon request by the customer. Customers can open support ticket to upgrade to a specific version. Please include environment (Prod or Non-Prod) and date, time for the upgrade in the ticket.

Major Version Upgrades

• Major version upgrades will not be enforced automatically.

• The Support team will proactively contact the customer to coordinate and agree on a suitable date for the upgrade.

Mandatory Upgrades
Upgrades may be required under the following circumstances:

1. Security Vulnerabilities

   1. If a security vulnerability is identified, the Support team will initiate an upgrade.

   2. The customer will be engaged to determine the earliest feasible date for implementation.

2. End of Support

   1. If the customer’s current version is approaching end of support, an upgrade will be scheduled.

   2. The Support team will work with the customer to complete the upgrade at the earliest mutually agreed date.